TECHNOLOGY SUPPORT SPECIALIST

KIPP Foundation – San Francisco, CA – technology, learning and growing? Do you like helping others? This role is designed to fuel your growth in tech! As a key member of the IT Operations Team, the Technology Support Specialist will work closely with the rest of the IT team to deliver world-class desktop and application support to KIPP Foundation staff, as well as the teachers, leaders and external partners who leverage our technology. This individual will play a crucial role in supporting our teams as we pursue aggressive goals in service… of our students and alumni. The Technology Support Specialist reports to the Director, IT Operations. To be successful, the Technology Support Specialist is someone who can use their customer and technical service skills to dazzle while also open to learning new technologies in a mission driven organization. Key Responsibilities and Duties Help Desk Support Monitor and prioritize the help desk queue (email and phone) Respond to user support requests in person, virtually and by email Diagnose…

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