New York City, NY – flows, and prototypes to clearly articulate solutions and guide agile teams Work closely with Design Teams on best practices and design guidelines Advocate for user-centered, simple, elegant design Mentor and develop associate designers Synthesize abstract ideas into concrete implications for design Drive user research to uncover insights, craft personas, and map experiences across the product portfolio Ensure experience ecosystems and service maps are consistent, desirable and efficient… across channels Drive concept and usability testing to iteratively validate and improve solution design Demonstrate strong communication skills with ability to articulate to clients users the value of using design thinking to solve problems Produce high quality creative output under quick turnaround times and strict deadlines Consolidate UX-related improvement suggestions and executes through structured improvement initiatives Track user experience metrics and reports on the success of UX improvements…