Merrimack, NH – Job Description: The Role Customer expectations are constantly evolving. Technology plays a crucial role in helping our organization exceed customer expectations and achieve our growth goals. As an End-to-End Chapter member focused on customer experience platforms, you will join an autonomous squad that obsesses over customer journeys and the technologies that bring them to life. Your efforts will help drive a more consistent customer experience across all customer touchpoints and improve the speed at which we’re able to learn and provide value to our customers and associates. In this role you: Bring the voice of the customer to your team using both qualitative customer insights and quantitative customer data. Understand our business and technology strategy; apply business process, service design, and system analysis to bring clarity to opportunities in a complex technical landscape. Collaborate with the team to prioritize, define, and deliver the most impactful work; scope soluti…