Madison, WI – DWD Madison, WI. Help Desk professional, 6+ months. 24.hr. Please reach mailto 6086586915 This request will enable BITS to support the increased demand for Service Desk Operations directely related to the COVID-19 pandemic, providing access to DWD online applications and service delivery to DWD staff requiring computer support. The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD internet based applications… assistance, and documenting the details of the call. The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation. The contractor service would be responsible for computer build activities including building computer devices, installing software, performing asset management activities and improving the overall service delivery process for agency customers. The services and quality provided…