Barbourville, KY – of company products and customer service processes. Performance Measurements Attendance and punctuality must be within standards. Punctuality and attendance are key performance factors for a successful CSR evaluation. Average talk time should be within project standards Responsible for meeting or exceeding standards and expectations on every call, as tracked by the Quality Assurance or Operations Team Handle calls according to professional standards set, with accurate and appropriate information… coverage during contact center hours of operation Exhibit professional and positive behavior toward the project and co-workers Perform clerical or administrative duties as assigned Job Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities…