Irving, TX – Dallas based company is looking for (7) IT Support Technicians. These are 6 month contract positions. Responds to customer and Retail Solutions personnel solutionproduct inquiries via telephone, email, or ticketing system Provides timely effective technical resolution of problems or escalation on behalf of customer to appropriate higher-level technical personnel. Troubleshoot reported software, hardware, network problems when they relate to desktop computer and peripherals Provides case status… updates to Customer and Retail Solutions personnel. Ensure customer satisfaction by advising customers on preventive measures, appropriate solutions and configurations which may impact product performance. 247 operation including weekends and holidays. 70 Troubleshoot and perform root cause analysis of reported incidents when they relate to desktop computer and peripherals, also dialing in the desk phones. Receiving inbound calls and making outbound calls. Answer our Bat phone(s) 10 Provide Event…