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https://www.freshersworld.com/jobs/company/engage-it-services-pvt-ltd-1490892?src=youtube
Responsibilities include:
Investigate and Diagnose Issues.
Identify, track and resolve issues.
Working on tickets ensuring that the tickets are attended to without violating the SLA
Alerting and monitoring with the Monitoring tools and escalating issues to the right engineers.
Drive resolution for Level 1 issues and work with other engineers for Level 2 and Level 3 issues
Mode of Resolution – through email, ticketing system, chat, voice and remote support.
Continuously strive for self-development through multiple channels. Strong problem solving skills
#engageitservices #consultant #hiring
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