San Antonio, TX – Business Group Highlights Health The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers. Responsibilities Description: The Application Support Supervisor, reporting to the Director of Service Operation… policies and procedures * Promote a positive team environment and seamless communication within the Service Desk. * Interact with various 3rd party support groups to escalate/resolve Incidents and Problems. * Display and promote a professional sense of urgency. * Assist with customer inquiries. Serve as final escalation point before Sr. Leader involvement. * Ensure self and staff compliance with all ITIL and functional processes and procedures. * Participate in metrics reviews. Seek out opportunities…