Durham, NC – Strategic Consultant If Interested please email your resume to Madison at for review! To drive efficiencies into the work centers, there are only 3 levers to pull. 1) Reduce volume, 2) Reduce handling times (process and procedures) and 3) Reduce headcount. Common Cause Correlation (C3) is a platform that we utilize to drive down 1. There are two primary components Business Logic for identifying multi-ticket network events and Business Logic on how to resolve those tickets with minimal…