Contact Center Technology Manager

Tregaron India Holdings LLC – Louisville, KY – Initiate, coordinate, and enforce system policies, and procedures Recommend information technology strategies, policies, and procedures Contribute to team efforts and complete projects by coordinating resources and timetables, working with other departments and clients Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures Maintain quality service by establishing and enforcing organization standards Maintain… professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies Lead IT projects, including the design and deployment of new IT systems and services Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and processes…

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