Amica Insurance – Phoenix, AZ – Job Snapshot Employee Type: Full-Time Location: Phoenix, AZ Job Type: Customer Service Date Posted: 12/21/2020 Job Description Customer Service Representative – Insurance Phoenix Regional Office 2075 W Pinnacle Peak Road, Phoenix, AZ 85027 Want to be there to help customers when they need us the most? The feeling is mutual. Responsibilities Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls Meet individual and department… objectives and apply sales skills while soliciting and cross selling all personal lines of insurance Conduct professional telephone conversations to service existing accounts in a high call volume environment Problem-solve and use time effectively to multitask and prioritize work Collaborate with others in a team setting Gain customer trust and respect by establishing and maintaining effective relationships Service customer accounts utilizing knowledge of legal terminology, policy language, and home…