Miramar, FL – When applying, please include LEGAL Name Email Mobile Location Rate (W2 or 1099CC) H1EADVisaCitizen Education and Certifications PRIMARY FUNCTION The Director of Customer Service for TELECARE Services is a professional customer service manager who provides direction to the Triage Customer Service Supervisor andor TELECARE Staff in a call center environment in order to provide delivery of patient care services during alternate business hours. The Director of Customer Service for TELECARE… Services will work directly with the General Manager of Call Centers in order to achieve ultimate satisfaction for patients and families. JOB RESPONSIBLITIES Develop strategies and plans to achieve qualitative and quantitative service variables for triage staff and call center operation to enhance services to patients and families after routine business hours. Monitor and assess results and revise strategies to achieve outcomes. Recruit Triage staff and implement an orientation and training program…