PATRA – Buffalo, NY – Benefit Implementation Consultant works with customers to manage implementation process for any new services with assistance from support team in the U. S. & India; is accountable & responsible for effective coordination, training, and delivering high quality/efficient service to our customers; and interacts effectively with multiple layers of client s staff, serves as primary contact/liaison during the implementation process, ensures work consistency, and standards meet/beat client expectations…; and diagnosing and providing resolution Inform Relationship Consultant/relevant personnel of project status Respond swiftly in managing inquiries, concerns, & requests from clients Knowledge/understanding of technology-based tools & solutions in the insurance industry Use analytical & critical thinking in work processes and communication skills Collaborate & make recommendations to client about workflow / workflow documentation Protect confidentiality of information learned by performing duties…