Bethesda, MD – of time and learn and adopt ITIL best-practices as currently adopted by the customer. In this role, you will work as part of a 50 person help desk team. While you are not expected to know all of these coming into the role you will have the opportunity to learn these technologies Email and Microsoft O365 Multiple OS – Windows, Mac, UNIX, Linux Databases (Oracle, DB2) Account management with Active Directory and collaboration (shared drives, etc.) 508 Telecommunication Services ActiveSynch… and BlackBerry Wireless Messaging Services Mobile devices (iPhone, Windows Pocket PC, Palm, smartphone) Central Email Service (CES) Conference Room Design and Support Content Management System (CMS) Service HHS Federated Messaging Services Instant Messaging Services Mobile Device Alerting Service Mobile Documents Service MOSS SharePoint and Content Management Services for Dedicated Environments MOSS SharePoint and Content Management Services NexTalk Service (NTS) NIH systems such as Central Fax Service (eFax…