MFS Investment Management – Boston, MA – them build more secure and prosperous futures. Job Description As a critical member of the Global Technology and Investment Operations (GTIO) Project Operations and Analytics team, the Partner Management and Metrics Analyst, working directly with the Manager Partner Relationships and Metrics Reporting and key stakeholders, focuses on supporting processes for Technology Delivery Planning (costing, contracts, and strategy) and ongoing partner relationship monitoring/management. Key areas of focus… relationship monitoring, hands-on operational issue identification and resolution, timely financial management, and contract compliance oversight for assigned vendors. Partner with key stakeholders to define and refine processes that monitor and remediate vendor service level agreements, performance metrics, customer service expectations and standards and ensure performance aligns with strategic goals. Integrate existing SLAs or suggest new SLAs in consultation with key stakeholders such as GTIO…