Philadelphia, PA – regarding benefit eligibility or customer issues. 7. Effective telephone skills to handle in-bound calls for triage and resolution 8. Effective outbound call skills to deliver educational messages, collect health data, and critical thinking required to assess, triage, and offer solutions. 9. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above. 10. Ability to utilize and navigate…