Austin, TX – coordination, and collaboration across shift structure (turnover) and enterprise partners. Ensures responsiveness to staff and customer initiatives and requirements. Manages shift team schedules, professional development, functional execution, reporting, documentation, and facilitates the development of operating procedures ICW EM staff. Supports SLA monitoring and engagement activities. Participates in Project Management activities/meetings as related to business-centric releases and developments… Responsible for the maintenance and development of performance data collection and reporting (dashboards). Provides liaison to OIT enterprise leadership, business customers and end users Provides direct management, leadership, and supervision of assigned shift staff. Compiles disseminates daily shift turnover/pass-down reports Required operational experience with Service Now, Introscope, Splunk, AppDynamics, and Dynatrace application monitoring toolsets. Desired experience with Solar Winds, XpoLog…