Kansas City, MO – unparalleled support and transparency. This role works with cross-functional teams and a highly engaged leadership team to design and develop solutions across our Small Business, Financial Services, and consumer tax businesses. Responsibilities Own the end-to-end experience and underlying services for customer identification and 11 content delivery across the HR Block enterprise Front end experience examples include onboarding and account management, credentials, managing customer profile…-office) and lines of business (consumer tax, small business, financial products) Develop, evangelize, and deliver against a common vision for Customer Identity Management at scale Create and manage the long-term roadmap for customer identity management, distilling them into epics features for the development team Drive design thinking and empower teams to deliver rich customer experiences Steer customer-centric design across technology and business teams Work with agile teams to drive design…