Leidos – Springfield, VA – Monitor many different systems using Truesight Identify and resolve assigned customer issues in a consultative manner Manage multiple work queues and assume responsibility for adhering to quality control practices Maintain and update required queue management governance registers Support Daily, weekly, monthly reporting on queue levels and ensuring work queues are maintained and controlled Source and analyze relevant subject matter documentation Participate in continuous service & quality…DESCRIPTION JOB DESCRIPTION: Adhering to process and procedural directives, candidates will deliver high quality support to individuals and technical teams in order to facilitate the timely resolution of assignments and meet Service Level Agreements. Contributing to continuous service and quality improvement initiatives will be vital while working as a member of the Service Operations team. SPECIFIC FUNCTIONS: Performs a variety of activities which contributes the successful delivery…