Colorado Springs, CO – REQ#: RQ74756 Travel Required: None Requisition Type: Regular * Develop and design training courses, for the company’s program, applications and systems to include lectures and hands-on sessions. * Works closely with Training Leads, technical leaders, and subject matter experts (SMEs) to identify, update, and drive various training programs. Works closely with the Knowledge Management team and assist as required by management. Take service desk calls during call surges and times of low… staffing or as required by management. Analyzes issues and problems systematically, drawing sound conclusions and translating conclusions into timely decisions and actions. Plan, implement and maintain an effective, vibrant training curriculum. Provide the sharing of best practices, including workshops, one-on-one guidance, and troubleshooting. Monitor training employees while they work phones or web tickets. Maintain communications on knowledge sharing across the organization, andparticipate in…