Horizontal – Minneapolis, MN – *Projects the candidate will be working on: * * Various Call Routing projects and work requests for the UHC VCC Legacy. Position to provide first level triage of all incoming Incidents, and supported ICM, ICNI, VCCD, PBX and routing services *Ideal Background:* * Technical Voice background in Call Center Support. *Experience:* * Call Center support with focus on call flow development and routing logic *Top Requirements:* * a. Cisco ICM – this is the primary skill set we are looking for – – 5 years * b. Call Center support – 5 years. * Cisco ICM and Call Center experience is most important. 2 years experience with Avaya PBX would be a nice-to-have skill set. *Team and Team size:* * UHC E&I, C&S. *Top Responsibilities:** * * Complete all User Stories and Incidents as assigned * Attend all Agile Team ceremonies and Project meetings. *Software tools/skills:* * Avaya ASA and Cisco ICM UIs. *Skills/attributes:* * Familiarity with Enterprise call centers, Experience with Avaya ASA and Cisco I…